If system updates keep catching people off guard, leaders aren’t setting the pace.

Make it a non-event:

1. Publish the calendar.
Quarterly change windows visible to Sales, Ops, and Finance. No surprise Tuesdays.

2. Explain the “why.”
Translate tech to business impact: “prevents login lockouts at open,” “avoids checkout errors during promos.”

3. Stage in rings.
Pilot on a small group (one location, one team) → expand → companywide. Rollback plan printed, not implied.

4. Freeze the right hours.
Protect peak periods (lunch rush, month-end close). Patch after hours with on-call coverage and a timed smoke test before open.

5. Test restores, not just backups.
If you can’t restore a laptop, database, or POS on the clock, you don’t have a safety net.

6. Own exceptions.
Legacy gear lags (manufacturing PCs, label printers, scanners). Track exceptions by owner and date. Mitigate until patched.

7. Coordinate vendors.
ERP, CRM, ecommerce, payments—get maintenance windows and incident terms in writing. Align your window to theirs.

8. Staff the floor.
Super users on deck the morning after. Short scripts for front desk/CSRs. Fast escalation path.

9. Measure it.
Next-day report: login success rate, app launch times, error rates, payments authorization success rate, tickets by location. Share the win—or the fix.

10. Close the loop.
Ask managers what still felt rough. Capture, adjust, move on.

Updates keep the business running when it counts.
Change is constant. Disruption doesn’t have to be.

When is your next patch window—and who owns the pilot, the rollback, and the morning-after check?

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I’m grateful.
Grateful for every message, every share, and every person who supported the book and pushed this launch forward.

Thank you for helping bring more clarity, confidence, and calm into how healthcare leaders approach modernization. This win isn’t just about a book ranking — it’s about pushing better uptime, better care, and better outcomes into the spotlight.

If you’d like to help keep the momentum going, I’ve shared how you can support the book in the first comment.

More to come — and thank you again.

— Wylie

Want to continue supporting the effort? Learn how you can help at: https://www.zerodowntimecare.com/thank-you/

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They’re losing sleep over what happens when old tech fails at the worst possible moment.

1. Slow systems and processes
   Staff workarounds, duplicate entry, and delayed reports quietly draining capacity.
2. Weak security
   Outdated systems that haven’t kept pace with today’s cyber and compliance demands.
3. IT misalignment
   Technology decisions that don’t line up with clinical, operational, or financial priorities.

None of these are “just IT problems.” They’re leadership problems.

The good news: with the right playbook, you can modernize without blowing up your day-to-day operations—or overwhelming your team.

Zero-Downtime Care was written to give healthcare executives, directors, and founders a plain-English framework to do exactly that.

Kindle edition link below.
Thank you!

https://a.co/d/90PKbcw

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As the book launch winds down, I just want to say thank you.

The support, messages, shares, and early readers of Zero-Downtime Care have meant more than I can say. This book started as a simple goal:
give healthcare leaders a clear, practical way to modernize technology without chaos or downtime.

Seeing the response today has been incredibly energizing.

If you haven’t grabbed a copy yet, the Kindle edition is still discounted for the initial launch as we make our final push toward the Amazon Best Seller list.

And if you’ve already purchased, shared, or encouraged others—you’ve helped this book reach the people who need it most. Thank you for making today memorable.

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A milestone the I’ve been working toward for nearly a year is now complete.

I wrote this book for healthcare leaders who are carrying the weight of outcomes, operations, and compliance—often while navigating technology that wasn’t built for today’s demands.

If we’ve worked together, you already know my mission: make technology feel less like a threat and more like a stable, strategic engine for better patient care. That mission is at the heart of this book.

For launch day, we’ve set the Kindle edition to $0.99 as we push to land on the Amazon Best Seller list.

If you pick up a copy, I’d love to hear what resonates. And if there’s a leader in your network who’s wrestling with modernization, feel free to pass it along.

Thank you for celebrating this milestone with me.

Here’s the Amazon link — Kindle version discounted for the initial launch. Kindle purchases help the most with the achieving bestseller status. Appreciate you!

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I wrote a book.

After nearly a year of writing and revising, Zero-Downtime Care launches in 2 days — Tuesday, November 18 at 9:00 AM CT on Amazon.

It’s a plain-English playbook for healthcare executives and business leaders who want to modernize technology without chaos or downtime.

Here’s how you can be part of launch day:

1. Grab the Kindle edition on Tuesday at 9:00 AM CT using the launch link I’ll share.
   Concentrating purchases in one format helps push the book onto Amazon’s Best Seller lists.
2. Share it with one colleague who leads healthcare operations, IT, or compliance.
   A single forward or tag does more than any ad I could buy.
3. After you buy, comment or message me “Done.”

Want a preview now?
You can read the Introduction + Chapter One for free. It breaks down how outdated systems quietly undermine care—and how the CARE Modernization™ Framework fixes it.

If you’ve been part of this journey in any way—client, colleague, or connection—thank you.

Excited to lift this off with you on Tuesday.

All the companion tools—Clarity Snapshot, Stakeholder Flight-Plan, Launch-Readiness Checklist, and more—are already live and free at ZeroDowntimeCare.com/tools. Sign up for updates and get the Intro and first chapter now.

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When systems stall, who owns the outcome?

You hope you’ll never need that answer.
But when you do, it decides whether the day is a speed bump—or a shutdown.

• Online donations fail during your biggest campaign push.
• A CRM update breaks pledge tracking the week before a grant report.
• Volunteer check-in locks out staff an hour before the event.

In the moment, it feels like the day is over.
With leadership owning technology, it’s manageable.

Here’s why:

1. Response has a captain. When an exec owns uptime, decisions happen fast—priorities, comms, go/no-go—so programs keep moving.
2. Risk is pre-paid. Cadenced refresh, tested restores, MFA everywhere—the coverage is built before the bad day.
3. Workflows don’t fight each other. Programs, Development, and Finance share one checklist and one rollback plan—less thrash, faster recoveries.
4. Vendors execute, you decide. MSP, CRM, donation platform—all pointed at one outcome you set (donor trust, program delivery, audit-ready).
5. Confidence compounds. Pilot → prove → scale replaces big-bang bets. Boards and funders back what ships.

Tech problems will happen. That’s normal.
What’s not optional is who owns the outcome when they do.

Because the truth is: this isn’t “IT work.”
It’s leadership—protecting revenue, program impact, and tomorrow’s audit.

When the next bad day hits, who’s your named owner for uptime—and what’s on their 30-day plan?

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Last week, Zero-Downtime Care crossed a milestone that made it feel real—the full cover (front, spine, and back) is finally done.

The PDF and Kindle versions are complete too. Over the weekend I read, reviewed and approved both versions.

Meanwhile, we’ve added new free tools to the site—calculators, cybersecurity checks, how-to guides, and more—all powered by Reintivity.

Now one big decision remains: the audiobook.

Should I…

• Record it myself
• Use an AI version of my voice
• Hire a professional narrator

I’m leaning toward recording after launch (Nov 18), but I’d love your thoughts—what makes an audiobook most engaging for you?

Get the free new tools at https://www.zerodowntimecare.com/tools/

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Imagine a restaurant that lets diners book only one table out of the five available online, then wonders why walk-ins crowd the lobby.

One clinic I visited did the same with appointments: just 22 percent of available slots were visible to patients.

After opening ten percent more, their no-show rate fell like a bad soufflé.

Try it: Update your external facing booking tool to expose an extra slice of availability next Friday—just the boring follow-ups.

Watch how quickly people snap them up.

Curious how other systems pulled it off? Here’s an eGuide on smarter IT navigation.

What still blocks wider self-scheduling in your world?

Here’s an eGuide on smarter IT navigation. IT Services Buyer’s Guide.

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