Ever feel like your patient-care plans still need a grown-up’s signature before they can leave the house?

Prior-auth can turn a same-day procedure into a slow-motion wait.

Hours stretch, costs climb, and everyone—from care team to member—wonders why “yes” takes so long.

Spend two minutes today with your prior-auth dashboard.

Sort by “oldest,” flag anything older than 24 hours, and jot down the top three reasons those cases stall.

Clear even one bottleneck and you reclaim dollars, goodwill, and a few Friday evenings.

Looking for a simple way to frame what you find? Download my one-page Clarity Snapshot worksheet (drop your email, and I’ll send the worksheet plus one practical tech tip each week—unsubscribe anytime). https://lnkd.in/gxr2V4nh

What’s the fastest prior-auth turnaround your team has achieved this year—and how did you pull it off?

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Ever yell at a spinning blue wheel during crunch time?

Last Tuesday it froze a clinic’s operations for five minutes..

Five minutes—yet enough to push a planned procedure off the schedule.

Stalls like this can added up to $,$$$,$$$’s your business will never see.

Tiny lags hide inside every workflow.

They don’t reach the outage log, but they bleed revenue and morale.

I carry a stopwatch for moments like this.

Try it today.

Pick one high-stakes task, hit start, and mark every “pause” you spot.

Multiply that idle time by your average dollars per minute.

If the math feels painful, here’s a free Downtime Calculator that can do it for you.

What’s the most expensive pause you’ve caught in your organization?

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Over the weekend I crossed “skydive” off my personal bucket list.

The split second before I stepped out of the plane was a rush of what-ifs—until the harness check, altimeter tap, and nod from my instructor turned anxiousness into purpose.

45 seconds of free-fall, plus several minutes of glide time later, and I was grinning on solid ground, wondering why I’d waited so long.

We all keep a quieter bucket list at work:

• the legacy system we keep meaning to retire,
• the data feed we’re nervous to automate,
• the cybersecurity drill we never quite schedule.

Each feels like leaping into thin air—until we break it into clear steps and trust our gear.

Choose one item on your technology bucket list today. Write down the first three actions and a deadline for each.

Fear fades fast when the unknown has a checklist.

Need help deciding which leap earns top spot?

Grab my one-page Modernization Scorecard—leave your email and I’ll send the worksheet (plus one bite-size tech tip each week, unsubscribe anytime). https://lnkd.in/gS2yVMZ8

Which legacy project shoots to the top when you score capacity, risk, and timeline?

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Forty-five days ago those steaks looked just like every other cut in the cooler. Enzymes, time, and steady airflow did their quiet work until the moment you see in swipes 2 and 3. Last night we tasted the payoff while celebrating my wife’s birthday—and it reminded me why some upgrades in healthcare IT should be treated more like dry-aging than fast-food.

I meet leaders who pull go-live dates forward because “the board wants quick wins.” Yet the richest value—seamless hand-offs, clinician trust, measurable equity gains—only shows up after a workflow has time to breathe, refine and mature.

If you are weighing a rushed release against an extra cycle of user testing, consider the steak. Flavor compounds aren’t built in an afternoon, and neither is lasting digital transformation.

Quick exercise: grab one live initiative and ask, “What could an extra 30 days of purposeful aging unlock—risk mitigated, adoption lifted, data validated?” The difference may taste a lot like that first bite of rib-eye.

In the comments I’ve linked the blank CRT Worksheet I use to score Capacity, Risk and Timeline. Download it, run your numbers and see if your project needs extra aging.

Which project in your organization would benefit most from an intentional pause and refinement?

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Yesterday a Chicagoland CFO sent an SOS:
“Our interface froze for 17 minutes—delayed care and $28K in overtime.”

In the manuscript I’m polishing, we tackle moments like this with the CARE Modernization™ Framework:

1. CLARIFY the real-world stakes (patients, revenue, reputation)
2. ALIGN every leader on a downtime-proof roadmap
3. REGULATE early—security, compliance, funding in one loop
4. ENGAGE teams to deliver upgrades without disruption

Each cover draft reminds me the real “cover” we need is a resilient tech backbone—so clinicians focus on care, not spinning hourglasses or “system unavailable” banners.

Skim the 2-page overview (PDF) — low-commitment read
Join the launch team — early preorder links & share graphics

Thanks for following the journey. Let’s turn downtime stories into uptime victories together.

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A plain-English playbook for Providers, Payers & Population-Health Leaders to secure and scale IT.

Why it matters

1. Silence hidden tech threats draining budgets & morale
2. Turn downtime into growth time with the CARE Modernization™ Framework
3. Lead with confidence—no coding required

What you’ll master

• Clarify the Wins 
• Align the Teams 
• Regulate as You Build 
• Engage for Lift-Off

Grab the 2-page overview (PDF) – low-commitment skim
Join the launch team – early preorder links + share-graphics

Huge thanks to every colleague who offered feedback, tools, or cheer-squad energy—you made this milestone possible. If you know someone wrestling with outdated tech, tag them below and let’s turn hidden threats into mission momentum together!

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Recently, the FBI, Microsoft, and global law-enforcement partners pulled the plug on Lumma Stealer—the most widely used “info-stealer-as-a-service” on the dark web. The takedown removed 2,300+ malicious domains and shuttered the control panels criminals used to sell stolen logins and crypto-wallet keys.

Why does this matter to boards and P&L owners?

1. Credentials are today’s crown jewels. Lumma was linked to at least 1.7 million successful breaches—the prelude to ransomware, wire-fraud, and IP theft. 
2. Cybercrime is now “productized.” For as little as $250 a month, any bad actor could rent Lumma like Salesforce. That subscription model collapses the barrier to entry and multiplies the number of attackers. 
3. Takedowns buy time, not immunity. History shows that criminal crews rebrand or rebuild within weeks. The question isn’t if they return—but whether we use the pause to raise our defenses.

Executive next steps:

• Demand multifactor authentication everywhere. One-time codes or passkeys stop credential replay cold.
• Ask for a “privileged-access” map. Finance systems, email and backups should be behind extra checks.
• Test incident response quarterly. If a fake invoice lands tomorrow, who pulls the plug and who calls legal?
• Budget for continuous discovery. Ensure IT can see every SaaS account, shadow server, and remote worker.

Suggest reading: Lumma Stealer: Breaking down the delivery techniques and capabilities of a prolific infostealer – Microsoft

Cybersecurity is ultimately a business resilience investment. Use the Lumma takedown as a boardroom moment: applaud the good news—then fund the controls that keep it that way.

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The Rising Stakes of Data Privacy.

Whether you’re running a family-owned retail shop, growing a medical practice, or managing multiple office locations, if you handle customer or employee data, privacy compliance applies to you.

In Illinois, two of the strictest privacy laws in the country—the Biometric Information Privacy Act (BIPA) and the Personal Information Protection Act (PIPA)—create clear legal obligations that can cost thousands (or millions) if ignored.

As an IT consultant who works with small and midsize businesses across the state, I’m here to break down what you need to know and how you can protect your business before problems arise.

Understanding Key Illinois Privacy Laws

Biometric Information Privacy Act (BIPA)

BIPA regulates how private businesses collect, use, and store biometric data like fingerprints, facial scans, and retina scans. It requires:

• Informed written consent before collecting or storing biometric data.
• Disclosure of the specific purpose and storage duration.
• A public retention and destruction policy.
• A strict prohibition on selling or profiting from biometric data.
• Private right of action, meaning individuals can sue your business for violations.

Even something as common as a fingerprint time clock or facial recognition camera falls under BIPA. Penalties and fines can be applied for violations of negligence, recklessness or intentional action.

Personal Information Protection Act (PIPA)

PIPA focuses on safeguarding broader categories of personal data, including Social Security numbers, driver’s license numbers, medical and health insurance information, account numbers, and login credentials.

It requires:

• Prompt breach notification to affected Illinois residents.
• Reporting breaches to the Illinois Attorney General (if 500+ individuals are impacted).
• Reasonable security measures to protect data.
• Proper disposal of sensitive data.
• Contracts with third parties that require them to maintain security.

Violations are considered unlawful practices under the state’s Consumer Fraud Act and can result in enforcement actions.

Common Compliance Pitfalls

Despite the legal requirements, many businesses unintentionally fall short. Here are some of the most common missteps:

• Using biometric time clocks without proper notice or consent.
• Collecting customer or employee data without a written policy or retention schedule.
• Failing to implement encryption, firewalls, or access controls.
• Assuming that cloud storage providers automatically ensure compliance.
• Not having an incident response plan or breach notification process.

Often, the biggest risk comes not from bad intentions but from lack of awareness.

Steps Toward Compliance: IT Consultant’s Checklist

Here is a practical checklist to help your business align with Illinois privacy laws:

1. Audit Your Data: Know what types of personal and biometric data you collect, where it’s stored, who has access, and how long you keep it.
2. Create a Written Privacy Policy: Include clear language about data collection, usage, retention, and destruction.
3. Implement Consent Procedures: Obtain written consent before collecting biometric data and explain how it will be used.
4. Secure Your Systems: Use encryption, secure user authentication, regular patching, and monitoring to protect stored data.
5. Train Your Employees: Ensure your staff understands data privacy procedures and how to respond to data incidents.
6. Plan for Breaches: Develop and test an incident response plan, including breach notification protocols.
7. Review Vendor Contracts: Make sure service providers who access your data agree to meet your security requirements.

The Cost of Non-Compliance

Non-compliance isn’t just a legal problem—it can be a business-ending event. Illinois courts have upheld massive BIPA settlements, with some cases costing businesses millions in damages. A single fingerprint scan collected without consent can lead to multiple violations, each carrying its own penalty.

With PIPA, a data breach could force you to notify thousands of customers, face scrutiny from the Attorney General, and deal with damaged customer trust.

Tools and Tech That Can Help

Fortunately, the right tools can make compliance manageable:

• Consent management platforms to track and store written consents.
• Data loss prevention (DLP) software to monitor sensitive information.
• Security information and event management (SIEM) tools for real-time alerts.
• Encryption solutions for both stored and transmitted data.
• Automated backups with secure, offsite storage.

Don’t overlook free or low-cost training platforms to keep your team informed.

Make Privacy a Business Priority

Privacy compliance isn’t a one-time fix—it’s an ongoing responsibility. If you collect any form of personal or biometric data, you are legally and ethically responsible for protecting it.

By investing in secure systems, clear policies, and proper staff training, you’re not just avoiding fines—you’re building customer trust and long-term resilience.

If you’re unsure where to start or whether your current practices meet Illinois standards, now is the time to act.

Local IT consultants, privacy professionals can help you:

• Audit your systems and data handling practices
• Develop legally sound policies and consent forms
• Deploy the right technologies for security and monitoring
• Train your team to maintain compliance

Don’t wait until a lawsuit or a breach that forces your hand. Reach out to a trusted local technology expert today and take control of your privacy compliance strategy.

This content was originally posted on Medium

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As I work toward publishing my first book this year, I recently hit an unexpected (and hilarious) milestone—thanks to my wife. She surprised me with a custom-made book titled “Techno-Parenting with a Smile: Managing a Family of Four with Excel Spreadsheets and Advanced Algorithms”, with me listed as the author. It was a lighthearted gift from Book by Anyone, and while purely for laughs, it came with a challenge: “Here’s your first published book—now keep writing the real one!”

That playful moment reminded me why I started this journey in the first place—and gave me a renewed sense of motivation.

Here’s where I am now:
– New Focus: I’ve set aside my earlier book drafts to focus on a new book idea.
– The Topic: A practical guide for non-technical leaders looking to modernize their tech without breaking the bank.

Thanks for following along—I’m excited to keep you updated. Got tips or experiences to share? I’d love to hear them.

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They almost got me.

A week ago, we filed a new trademark application.
Yesterday morning, we got an email.
Looked official.
Said a few items were missing from the application.
Said we needed to send info to the USPTO.

All day, I was thinking about that email.
Telling myself, get the info together.
Don’t want to mess up the process.
Don’t want our application rejected.

Last night, I looked at the email again.
Something felt off.
Email address? Looked funny.
Didn’t have the right domain.
No links. No instructions.
Just the USPTO logo. That’s it.

So I went straight to USPTO.gov.
Logged in. Checked the application.
Nothing missing. No errors.
Everything looked fine.

Then I found the real email from USPTO when I first applied.
It said—watch out for scams.
Said all emails would come from USPTO.gov.

That email I got yesterday morning?
Didn’t have that domain.
Scam.

Took it a step further.
Used WHO.IS to check the sender’s domain.
Domain was created yesterday.
Classic scam move.

They almost got me.
But not in this attempt.

If I had been rushing yesterday morning…
If I had replied with info…
I would’ve given them sensitive details about me and our business.
Worse—I would’ve shown them I’m willing to communicate.

They could’ve kept emailing us.
Asking for more.
And I might’ve sent it.

So—watch those email addresses.
Check the content.
Don’t rush.

This content was originally posted on Medium

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