When systems stall, who owns the outcome?

You hope you’ll never need that answer.
But when you do, it decides whether the day is a speed bump—or a shutdown.

• Online donations fail during your biggest campaign push.
• A CRM update breaks pledge tracking the week before a grant report.
• Volunteer check-in locks out staff an hour before the event.

In the moment, it feels like the day is over.
With leadership owning technology, it’s manageable.

Here’s why:

1. Response has a captain. When an exec owns uptime, decisions happen fast—priorities, comms, go/no-go—so programs keep moving.
2. Risk is pre-paid. Cadenced refresh, tested restores, MFA everywhere—the coverage is built before the bad day.
3. Workflows don’t fight each other. Programs, Development, and Finance share one checklist and one rollback plan—less thrash, faster recoveries.
4. Vendors execute, you decide. MSP, CRM, donation platform—all pointed at one outcome you set (donor trust, program delivery, audit-ready).
5. Confidence compounds. Pilot → prove → scale replaces big-bang bets. Boards and funders back what ships.

Tech problems will happen. That’s normal.
What’s not optional is who owns the outcome when they do.

Because the truth is: this isn’t “IT work.”
It’s leadership—protecting revenue, program impact, and tomorrow’s audit.

When the next bad day hits, who’s your named owner for uptime—and what’s on their 30-day plan?

This content was originally posted on LinkedIn.

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Last week, Zero-Downtime Care crossed a milestone that made it feel real—the full cover (front, spine, and back) is finally done.

The PDF and Kindle versions are complete too. Over the weekend I read, reviewed and approved both versions.

Meanwhile, we’ve added new free tools to the site—calculators, cybersecurity checks, how-to guides, and more—all powered by Reintivity.

Now one big decision remains: the audiobook.

Should I…

• Record it myself
• Use an AI version of my voice
• Hire a professional narrator

I’m leaning toward recording after launch (Nov 18), but I’d love your thoughts—what makes an audiobook most engaging for you?

Get the free new tools at https://www.zerodowntimecare.com/tools/

This content was originally posted on LinkedIn.

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Get 100% free tools—no email, no data collection, no gate.

• Calculators: IT Support Pricing, Downtime Cost, Tech ROI
• Cyber: Password Strength Check, Breach Check (Have I Been Pwned), Cyber Attack Awareness, Cyber Risk Score
• Guides & eBooks: IT Services Buyer’s Guide, Windows 11 for Business, Teams best practices, plus 2 books
• How-To Videos: Windows 11 tips, passkeys, onboarding safety, and more
• Product Brochures: Learn about solutions & offerings

This content was originally posted on LinkedIn.

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Imagine a restaurant that lets diners book only one table out of the five available online, then wonders why walk-ins crowd the lobby.

One clinic I visited did the same with appointments: just 22 percent of available slots were visible to patients.

After opening ten percent more, their no-show rate fell like a bad soufflé.

Try it: Update your external facing booking tool to expose an extra slice of availability next Friday—just the boring follow-ups.

Watch how quickly people snap them up.

Curious how other systems pulled it off? Here’s an eGuide on smarter IT navigation.

What still blocks wider self-scheduling in your world?

Here’s an eGuide on smarter IT navigation. IT Services Buyer’s Guide.

This content was originally posted on Linkedin.

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Book update: ‘Zero-Dowtime Care’ is getting closer. I just locked content and the book is headed to final layout this week—no more changes to the core text or imagery.

New launch date: November 18, 2025 (worth the wait).

You can read Chapter One today—my plain-English framework for shrinking tech debt, reducing downtime, and leading with confidence (no coding required).

Sign up and get the first chapter of my book www.ZeroDowntimeCare.com

This content was originally posted on Linkedin.

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Coming soon.
After a 5% time-cap, a March reboot, and a June manuscript finish, I’m excited to share the cover of Zero-Downtime Care—a plain-English playbook to help healthcare leaders modernize IT without migraines.

What you’ll master:

• Clarify the Wins 
• Align the Teams 
• Regulate in Real Time 
• Engage for Go-Live

Why it matters:

• Stop “quiet” tech threats that drain budgets and morale
• Flip downtime into growth time with the CARE Modernization™ Framework
• Lead confidently—no coding required

The landing page is live—cover, summary, and toolkit.

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Ever wish you had a gentle heads-up 24 hours before a patient really needed help?

Strip away the buzzwords and that’s all AI triage is—a nudge to call sooner, not later.

You don’t need a data science lab to try it.

Start tiny.

Pick one group you already support—new discharges, high-risk seniors, or anyone overdue for a follow-up. Jot a few simple risk clues you can see today.

Sort your list by those clues, then call the top five tomorrow.

Track what happened. Keep what works, drop what doesn’t, repeat next week.

If you want help choosing where to start, I can share a one-page Modernization Scorecard that ranks projects by capacity, risk, and timeline.

Get my one-page Modernization Scorecard that ranks projects by capacity, risk, and timeline. Share your email and I’ll send the worksheet, plus one practical tech tip each week—unsubscribe anytime.

Where would a two-minute prediction make the biggest difference for you?

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I’ve played golf for 4 years.
Recently, while traveling, I got paired with a new friend who’s been playing… 4 months.

Similar score, his slightly better.

He even gave me a chipping tip that landed instantly. “How!?”

He smiled:
“I’m weird about it. I’ve played every day for 4 months. No misses. And I meet a coach twice a week to tune the basics.”

It hit me:
Consistency + coaching beats time served.

Not just in golf—in business.

If you want compounding results:

• Do one deliberate rep daily (30 focused minutes > 2 random hours).
• Get regular feedback (a coach, a peer review, a customer).
• Improve one tiny skill at a time (like my chipping).
• Track it for 30 days. Then decide what to double.

How long you’ve done it matters less than the daily commitment you’ve placed into the effort.

I left with a better short game—and a better golf week.

What’s your 30-minute daily rep for the next month?

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Ever notice how fast a clinician’s eyes glaze over once your slide deck starts speaking fluent acronym?

The quickest way to clear a room is to lead with latency stats and server IDs instead of the numbers that touch patients.

Trade tech-speak for plain-language KPIs they actually care about: infection rate, case length, turnover time.

Strip one deck tonight—just replace every acronym with a patient-facing outcome—and watch the next steering meeting stay awake past slide three.

Need a hand mapping who cares about which metric?

Download my one-page Stakeholder Flight-Plan worksheet.

Which bit of jargon keeps sneaking into your executive updates?

Get my one-page Stakeholder Flight-Plan worksheet and resource from my book Zero-Downtime Care.

This content was originally posted on LinkedIn.

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How I help teams pick an OMTM:

1. Tie it to money or risk. Revenue, cost, or exposure—decorate nothing else.
2. Review weekly. If you don’t see it often, you can’t steer it.
3. Name an owner. Weather reports don’t change the weather. Owners do.
4. Set a threshold (green/yellow/red) so action is obvious.
5. Pair one behavior you control (input) to the outcome you want.

Examples:

• Reduce onboarding time by auto-provisioning day-1 access.
• Increase qualified leads by two founder-led demos/week.
• Lower churn by contacting at-risk accounts within 24 hours of a usage drop.

Pick one, make it visible, and let it dictate your next three moves.

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